Cancellation Policy

Customers may cancel a booking at any time before the assigned Partner begins travel to the service location. Cancellations made more than 2 hours before the scheduled service time will not attract any cancellation fee. Cancellations made within 2 hours of the scheduled time may attract a convenience fee at EazyGo's discretion. To cancel a booking, log in to your EazyGo account, navigate to My Bookings, and select the Cancel option against the relevant booking.

If a customer cancels after the Partner has already been dispatched or is en route to the service location, a cancellation fee may be applicable. If a customer is unavailable or unreachable at the scheduled service address at the time of the Partner's arrival, the booking may be marked as a no-show. Repeated no-shows may result in temporary suspension of the customer's account.

In rare cases, a Partner may cancel an assigned booking due to an emergency or unforeseen circumstance. In such cases, EazyGo will attempt to reassign the booking to another available Partner at the earliest. If reassignment is not possible, the booking will be cancelled at no charge to the customer, and any advance payment made will be refunded in full within 5–7 business days.

Refunds are processed only in the following scenarios: cancellation by EazyGo or the assigned Partner; service not rendered due to a verified platform issue; double payment due to a technical error. Refunds will be credited to the original payment method within 5–7 business days. Cash payments are non-refundable through digital channels and will be resolved on a case-by-case basis. EazyGo does not offer refunds for completed services based on subjective dissatisfaction alone; please raise a complaint within 24 hours of service completion for quality-related issues.

Customers may reschedule a confirmed booking up to 2 hours before the scheduled service time at no additional charge. Rescheduling requests made after this window will be treated as cancellations and re-bookings and standard charges may apply. To reschedule, please contact EazyGo support at support@eazygo.net.in or use the platform's support feature.