Cancellation Policy

1. The users may cancel a booking at any time before the assigned Partner begins travel to the service location.
2. Cancellations made more than 2 hours before the scheduled service time will not attract any cancellation fee.
3. Cancellations made within 2 hours of the scheduled time may attract a convenience fee at the discreation of the interface.
4. To cancel a booking, log in to your EazyGo  interface account, navigate to My Bookings, and select the Cancel option against the relevant booking.

1. If a user cancels after the service associate has already been dispatched or is en route to the service location, a cancellation fee may be applicable.
2.  If the user is unavailable or unreachable at the scheduled service address at the time of the service associates arrival, the booking may be marked as a no-show.
3. Three  Repeated no-shows may result in temporary suspension of the customer's account and shall be revived only by way of payment of renewal fee.

1. The service associate  may cancel an assigned booking due to any supervening impossibility or subsequent illegality.
2.  The interface will attempt to reassign the booking to another available service associate at the earliest. If reassignment is not possible, the booking will be cancelled at no charge to the customer, and any advance payment made will be refunded in full within 5–7 business days.

 The interface allows refund  only in the following scenarios:

1. cancellation by interface or the service associate ;
2. service not rendered due to a verified platform issue;
3. double payment due to a technical error.

• Refunds will be credited to the original payment method within 5–7 business days.
• Cash payments are non-refundable through digital channels and will be resolved on a case-by-case basis.
• The interface does not offer refunds for completed services based on subjective dissatisfaction alone;
• The user should raise a complaint within 24 hours of service completion for quality-related issues.

The users  may reschedule a confirmed booking up to 2 hours before the scheduled service time at no additional charge. Rescheduling requests made after this window will be treated as cancellations and re-bookings and standard charges may apply. To reschedule, please contact EazyGo support at support@eazygo.net.in or use the platform's support feature.

1. The service associates are not the employed staffs of the interface. They are only enrolled individuals alleging to be equipped with required skills , registered in the interface like the users .
2. The users shouldnot disclose their personal details with the service associates nor develop a personal bond with the service associates.
3. The bookings and assigning shall be done through the interface and payment shall be made through the interface.
4. The interface is not responsible for the conduct of the service associates.
5. The users shall provide ample working conditions to the service associates.
6. The service associates and the users are not supposed to exchange their personal information and contracting outside the interface is prohibited.
7. The user shall feedback the service after the completion of the service.
8. The availability and finality of the offers are solely on the discretion of the interface.